Service Manager - Greece & East-Europe

Job Summary

The Service Manager is responsible for ensuring the effective day‑to‑day delivery of service and support activities, including technical support, implementation services, hardware, and license management, for Agfa customers, Partners, and the Agfa organization. The role provides leadership to the Field Service Engineers, Application Specialists, Project Managers and oversees all operational aspects of the Service department, including cost and revenue control, workforce planning, third‑party management, and forecasting of key performance indicators. A key focus of the position is developing and maintaining the skills and capabilities of the Service Team in line with evolving products and market needs. The Service Manager drives up‑selling opportunities, ensures timely and effective escalation management, and secures full compliance with internal procedures and external regulatory and quali...