Hendrick Chevrolet Buick GMC Cadillac Southpoint


Location: 127 Kentington Drive, Durham, North Carolina 27713


Summary: The Service Manager is responsible for overseeing the service and repair of vehicles brought to the dealership. The Service Manager is responsible for operations, profitability, employee supervision, and customer satisfaction in the service department.


Supervisory Responsibilities: This job has direct supervisory responsibilities.


Essential Duties and Responsibilities include the following:

+ Answers technical questions about vehicle problems, warranties, services, and repairs.

+ Oversees service orders.

+ Assists in diagnosing vehicle problems.

+ Orders parts and tools as necessary.

+ Oversees administration of warranty claims.

+ Oversees training and supervising of service department employees.

+ Works with upper management and Human Resources to ...