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Service Manager

Smart Care
Location 📍 Cleveland, United States
Posted 📅 June 19, 2026
Work Type ⏰ Full time

Position Overview

Join the industry leading Smart Care Equipment Solutions team as a Service Manager in the *** market. The Service Manager partners with the District Manager managing the business within a district to achieve sales and profitability budgets. They manage service delivery excellence by working directly with Service Delivery Specialist and District Managers. This individual focuses on workforce management; reviews service delivery metrics, determines root causes of customer disputes, addresses operating expense inefficiencies, and supports Service Delivery Specialist development opportunities. 

What You Will Do:

  • Manage daily work force flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings
  • Daily work with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion
  • Participate in new Service Delivery Specialists (SDS) on-boarding and implementing/execu...
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    Job Details

    Employment Type
    Full time
    📊
    Category
    Operations Specialties Managers
    🏠
    Work Arrangement
    On-site
    📍
    Location
    Cleveland, United States