Summary:

The Service Manager is responsible for managing an efficient and profitable Service Department by striving for guest retention and achieving total guest satisfaction in the department.

Essential Duties include the following; however, other duties and responsibilities may be assigned.

• Regularly exercise independent authority and discretion to recruit, train, manage and develop the Service Department staff. 
• Regularly exercise independent authority and discretion to manage job performance of Service Department staff.
• Regularly exercise independent authority and discretion to manage and monitor department performance using appropriate reports, tracking systems, and surveys.
• Regularly exercise independent authority and discretion to develop policies and procedures related to Service Department operations.
• Control and manage costs and the profitability of the Service Department operations....