Purpose of the Job

Oversee the service center policies objectives and initiatives. Recommend service enhancements to improve customer satisfaction and potential to increase profits.

Job Accountabilities

1. Improve the quality of customer service and retention.
2. Maintain effective control of expenses in line with budget objectives and ensure safety of the center petty cash.
3. Visit existing customers and canvass for new customers, insurance companies, fleets, etc.
4. Liaise with customers on vehicles equipment, prepares service contracts and negotiate terms with customers.
5. Negotiate with insurance surveyors concerning accident work.
6. Coordinate with principals on technical problems and service issues.
7. Prepare the annual training plan and ensure its implementation.
8. Ensure maintenance and calibration of equipment and special tools.
9. Assist in preparation of business plan and annual budget.