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The role



This is a multi-faceted role within the IT Service Management team.



Working within the Service Design team of the Service Management department, this role is responsible for the acceptance of new or amended services into an operational support environment. This involves working closely with other IT functions, (Global Programme Group, Legal Technology Services, Infrastructure and Core Services, Regional Technology, IT Finance and 3rd parties) to define and agree the support of central services offered by IT to the Firm, including all documentation and knowledge, performance standards (and related measurements) and costs, thus providing a foundation for Service Level Management.



Additionally, this role may require liaising with non-IT teams using the ServiceNow Service Management Tool to advise on tool introduction, ...