⏰ Permanent

Service Leader - Food & Beverage (Supervisor)

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Shangri-La

                    Location
                    📍 Kota Kinabalu, Malaysia
                

                    Posted
                    📅 June 14, 2026
                

                    Work Type
                    ⏰ Permanent
                

Position Overview

We are looking
 for Service Leader Food & Beverage (Supervisor)
Job Summary:

To lead and oversee restaurant operations while ensuring exceptional, personalized dining experiences in line with 5-star service standards. The Service Leader Food & Beverage is responsible for driving service excellence, managing team performance, ensuring guest satisfaction, and maintaining smooth and efficient daily operations.
Key Responsibilities:
Guest Service Excellence Lead by example in delivering warm, professional, and courteous service at all times. Proactively handle and resolve guest inquiries, feedback, and complaints with confidence and tact, ensuring a high level of guest satisfaction.

Operational Duties Supervise and coordinate daily restaurant operations to ensure service standards are consistently met. Monitor service flow, support the team during peak periods, and ensure seamless dining exper...
                

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Job Details

⏰

Employment Type

Permanent

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