Service Hub Specialist

Location: Dubai

Role Purpose

• The Services Hub Specialist is responsible for ensuring the smooth and efficient delivery of services across multiple branches, acting as a centralized point of contact for service‑related inquiries and operations.
• This role involves working closely with ROM Branches and other team members to ensure high‑quality service delivery, customer satisfaction and operational efficiency.

Key Accountabilities of the Role

• Service Delivery & Quality: Ensure timely and accurate delivery of assigned services meeting established quality and performance standards.
• The Service Hub will manage services (not limited to):
  • Early Settlement from other Banks
  • Deceased
  • Court Orders
  • Retention
  • Collection
  • Exception User Access
  • Account Opening QC Remediation
  • SDL Overdue and Fees Management
  ...