Main purpose of the job

To ensure the best possible experience for our customers by providing support to clients through omni-channel platforms by offering a great digital client experience.

Client Engagement

• Maximizes on client service operational performance through providing efficient first call resolution to client service issues.


• Improve client service experience, create engaged clients, and facilitate organic growth


• Manages tasks allocated through omni-channel platforms, which deals directly with clients and is the first point of contact.


• Participate in the communication with clients via omni-channel including telephone, mail, email, messaging app, and social media.


• Handle complex and escalated client service issues


• Leverage deep functional expertise in order to expand the client’s use of existing products and to identify new products offerings


• Bui...