Assist the Service Manager and Superintendent Engineer with technical input for client interactions such as appraisals, assessments, and post-service comments.
Coordinate service schedules with internal project managers, sales associates, and customers to ensure that contractual deadlines and technical specifications are met.
Provide training and education to staff and customers, ensuring that proper operational and maintenance procedures are understood and followed.
Assist in warranty investigations by determining the sources of issues and generating warranty recommendations for headquarters.
Proactively collect market and technical information from service engagements to support sales prospects and ongoing service improvement activities.
Execute complex commissioning, standard maintenance, repairs, overhauls, and troubleshooting on engines, turbochargers, auxiliary systems, and related goods in accordance with established guidelines and...