Job Overview

Global Job Profile Field Technical Service provides technical expertise and support in assisting clients with installations, maintenance, upgrades, and repairs.

Responsibilities

• Serving as the key customer contact on technical and service related problems to achieve required product/service performance standards and total customer satisfaction
• Diagnosing, troubleshooting, and resolving technical/service issues
• Instructing clients on the proper usage and operation of equipment
• Documenting and maintaining clients’ service logs
• Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams

Behavioural Expectations

• One Team: Prioritise team over individual interests, treat everyone equally and with respect, share information openly, instill trust; are honest and straightforward and behave with integrity and follow through on...