Job Overview
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Global Job Profile Field Technical Service provides technical expertise and support in assisting clients with installations, maintenance, upgrades, and repairs.
Responsibilities
Serving as the key customer contact on technical and service related problems to achieve required product/service performance standards and total customer satisfaction
Diagnosing, troubleshooting, and resolving technical/service issues
Instructing clients on the proper usage and operation of equipment
Documenting and maintaining clients’ service logs
Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams
Behavioural Expectations
One Team: Prioritise team over individual interests, treat everyone equally and with respect, share information openly, instill trust;