Communicating with & responding to customers about technical service incidents, events and requests.
Analysing and diagnosing errors and faults
Proactively drive incidents through to resolution
Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management
Technically delivery of change requests into live services
Collaborating with Product Management team on continuous product improvement based on customer feedback
Site acceptance testing
Your Experience
Knowledge of public safety technologies
First and/or second line support in an enterprise / Cloud based environment
Incident management and problem resolution experience
Microsoft operating platforms, including Microsoft cloud-based services (Azure)