⏰ Full-time

Service Engagement Manager

🏢

Lenovo

                    Location
                    📍 Petaling Jaya, Malaysia
                

                    Posted
                    📅 June 07, 2026
                

                    Work Type
                    ⏰ Full-time
                

Position Overview

Description and Requirements
Summary
As a Lenovo Service Engagement Manager (SEM), you act as a trusted advisor for customers using Premier Support, focusing on building strong relationships and delivering a high‑quality service experience. You work closely with customers, internal teams, and service partners to ensure smooth service delivery, clear communication, and continuous improvement of service performance.
Key Responsibilities
Own and manage end-to-end service engagements/escalation. Ensuring timely resolution of service requests and incidents in line with contractual obligations.
Serve as a trusted advisor and primary point of contact for customers on service delivery, escalations and operational governance
Monitor and manage service performance against SLAs, KPIs, and customer commitments. Proactively identify risks and drive corrective actions.
Lead and coordinate cross-functional service activi...
                

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Job Details

⏰

Employment Type

Full-time

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