Service Desk Transformation Consultant

Bravissimo Resourcing Inc. | Hybrid | Quezon City

We are seeking an experienced and visionary Service Desk Transformation Consultant to drive significant process, technology, and service model enhancements for our Service Desk accounts. The ideal candidate will leverage deep IT Service Desk experience, consulting expertise, and cutting‑edge AI knowledge to design and implement innovative automation and transformation solutions.

Key Responsibilities

• Lead and execute transformation roadmaps for Service Desk accounts, focusing on process optimization and technology integration.
• Design and architect automation solutions, including the integration of emerging technologies like Generative AI and Machine Learning.
• Serve as a subject matter expert, effectively communicating complex AI concepts and transformation strategies to both technical and non‑technical ...