Interview mode : Weekend Walkin drive (Face to Face )

Date : 06-May-26 ( Saturday )

Role : Service Desk Trainer

Experience : 4 to 10 years

Location : Bengaluru

Key words :Computer skills

Customer support

Problem-solving and troubleshooting abilities

Team management, Reporting

Desired Competencies (Technical/Behavioral Competency)

• Strong analytical, communication, and presentation skills; precise written documentation
• Experience auditing ticket quality, call/chat/email interactions, and KB/article effectiveness
• Ability to identify/diagnose issues, categorize/record deviations, and advise on corrective actions
• Problem-solving with coaching mindset; collaborate with Lead for upskilling and productivity
• Time management; multi-tasking; work with minimum supervision and quick learning skills
• Interpersonal and n...