Description
Job Description
Our client is currently looking for a helpdesk technician to provide technical support for the various locations (prisons, Probation & Parole, 1/2 way houses, Admin offices) throughout the state. Their environment is Win 10/11 on the desktop, O365 and various inmate related applications. The DOC has over 165 locations which consists of 10,000 users. A lot of the support calls will range from basic password resets, to internet connectivity to issues sending/receiving emails. Please note, while this position is 100% remote, our client requires that contract staff must reside in the State of WI.
The Helpdesk has 10 folks on it, they use Ivanti for ticketing and remote access, and also do hardware related projects when they are not answering the phones. The ideal candidate will have 2+ years of helpdesk experience supporting hardware / software, Windows 10, O365, and have worked in a call center/help desk environment as knowledge of an ACD system is pre...