Service Desk Technician – Intermediate

Clearance Required: Active Secret Clearance

Location: Adelphi, MD



Position Overview:

The Service Desk Technician – Intermediate provides Tier 1 and Tier 2 technical support to end users under the program. This role is critical to maintaining operational effectiveness across all supported environments, resolving hardware, software, and peripheral issues efficiently while escalating complex cases as needed.



Key Responsibilities:
+ Deliver Tier 1 & 2 technical support to end users for PCs, servers, printers, VDIs, and other peripherals.
+ Troubleshoot issues that cannot be resolved by Tier 1 help desk staff.
+ Simulate and recreate user issues to determine root cause and resolve operating difficulties.
+ Collaborate with network services, systems engineering, and applications development teams to identify and correct problems.
+ Recommend modifications to systems to reduc...