Position Summary:

The Service Desk Technician resolves internal and external user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals. The Technician may perform system setups for new hires. Maintains parts inventory and logs all service/repair activity. This position will answer phones and e-mails related to support, user access and a broad range of IT related questions and concerns and escalate to the appropriate higher tier resource when unable to resolve independently.


Minimum Qualifications:

Required

+ Associate Degree in Information Technology (IT), Information Systems, or Computer Science; equivalent combination of education and experience may be considered.

Preferred

+ One (1) or more relevant Information Technology certifications.


Essential Job Functions:

In addition to the essential functions ...