**Description**

SAIC is seeking a **Service Desk Technician II** to serve as the face of a new team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in **Adelphi, MD.** Work is performed on site.

Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.

**Job Responsibilities:**

+ Provide Tier I and Tier II technical support for hardware and software.
+ Recommend system modifications to enhance the usability of Information Systems and network resources.
+ Route and escalate requests to Tier III and other teams for quick customer issue resolution.
+ Work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core ...