Description and Requirements

About the Team

Lenovo Workplace Services acts as the single point of contact (SPOC) for end-user managed services, delivering comprehensive IT support. The team operates in close alignment with customer IT environments, providing end-to-end support both locally and remotely.

Role Overview

The Service Desk Team Leader is responsible for leading a team of Service Desk Analysts, ensuring high-quality incident and request management for Lenovo’s customers. This role is accountable for team performance, service delivery against SLAs, and driving a strong customer experience.

Key Responsibilities