Prior experience in Customer Service Background/ Helpdesk Support/ Banking will be a good to have
Good understanding of payment systems such as Cheques, Funds Transfer, Interbank GIRO, PayNow, and Cross-Border services.
Strong communication skills, with the ability to convey information clearly and effectively to both internal (e.g. L2/L3 Tech Teams) and external stakeholders (e.g., participants, scheme owners).
Knowledge of regulatory and compliance requirements related to payment systems is an advantage.
Prior experience working in 24/7 operational environments is preferred
Singaporeans only.
What you'll be doing on the job
Manage service desk operations, ensuring delivery of excellent and consistent customer service across all touch points, including emails and phone.