Sleepy Eye, MN, USA | Administration-NPC | Hourly | 22-27 per hour | Full Time

Position Overview:

The Service Desk Specialist provides 1st level support to end users on a variety of issues. This position identifies, researches, and resolves technical problems (both hardware and software). The focus of this position will be centered on responding to telephone calls, emails, and requests for technical support. The Service Desk Specialist documents, tracks, and monitors the problem to ensure a timely resolution and communication back to the end user. The Service Desk Specialist also recommends solutions for re-occurring problems. The position involves a high degree of interaction with others, both over the phone and in person. Strong interpersonal skills and ability to provide optimal customer service are required for this position.



What You Will Do:


+ Respond to inquiries and requests for assistance with the organization's computer ...