The Service Desk functions as the primary liaison between IT teams and Chamberlain Group's customers. It is both customer–facing and focused on its main objectives, which are to drive, improve services to and on behalf of the business. This role will coordinate Service Desk activities internally utilizing the Incident Management process. They will communicate directly with customers and work with the CIT teams to move incidents and operational change requests throughout the life cycle. Provide timely and accurate Service Desk support through telephone and e-mail to internal and remote customers, including, but not limited to troubleshooting desktops, laptops, printers, logins, passwords, peripheral devices and enterprise software and services. Log all support inquiries in the Service Desk tool and ensure descriptions are clear and accurate. Process change requests including telecom, hardware, software, user accounts, remote access, purchasing and general operational changes. Provide ef...