Our client, a dedicated organization supporting the IHSS Program in Rancho Cordova, California, is seeking a Service Desk professional to join their team. As a Service Desk representative, you will be an essential part of the support team, assisting providers and recipients with technical and system-related inquiries. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a collaborative spirit, aligning seamlessly with the organization’s mission to deliver exceptional service and support.

**Job Title:** Service Desk

**Location:** Rancho Cordova, California

**Pay Range:** $19.50 per hour

**What's the Job?**

+ Assist callers with registration, password resets, and troubleshooting for the Telephonic Timesheet System and website
+ Guide users through timesheet submission, claims processing, and direct deposit setup or changes
+ Respond to general inquiries regarding timesheets, payments, and ...