Link-Worldwide, located in Mexico, Jalisco, is looking for a Service Desk QA Lead to enhance service quality and customer satisfaction. In this role, you will oversee the quality assurance processes and provide feedback to improve team performance.

Key responsibilities include monitoring customer interactions, conducting audits, and collaborating with team leaders on training programs. Candidates should have 5+ years in service desk roles and a strong understanding of quality assurance methodologies. Certifications in ITIL or Six Sigma are a plus.