Role: Service Desk QA Location: Bangalore, Chennai Exp: 3-6 yrs Mode of interview : Virtual Must Have Skills: Strong analytical, communication, and presentation skills; precise written documentation Experience auditing ticket quality, call/chat/email interactions, and KB/article effectiveness Ability to identify/diagnose issues, categorize/record deviations, and advise on corrective actions Problem-solving with coaching mindset; collaborate with Lead for upskilling and productivity Time management; multi-tasking; work with minimum supervision and quick learning skills Interpersonal and negotiation skills for calibration and stakeholder consensus Technical and system expertise (networking, active directory, DNS) Problem-solving and troubleshooting abilities Time management Teamwork and collaboration Identify and diagnose issues and problems Categorize and record reported queries and provide solutions Support problem identification Good to have: Well organized with ability to multi-task ...