Overview

We are expanding our teams to take on service center operations duties .

Responsibilities

In our team, you will perform the duties of a service center operator. The operator will receive technical training to be able to provide Level 2 incident resolution .

Availability

• Monday to Friday evening and night shifts, with some rotation onto morning shifts.
• Weekend and public holiday shifts.

Requirements

For this position, we are looking for Level 2 operators with training and an interest in:

• Telephone support in the Service Center (Spanish and English)
• Level 1 and Level 2 incident resolution / management
• Receiving and assigning tickets in the monitoring tool
• Communication with client companies

Benefits

• Hybrid working model and 8 weeks per year of teleworking outside your usual geographical are...