Service Desk Manager / Service Desk Team Leader - £60,000 + Benefits

Our client is a Global market-leader and they are seeking an experienced IT Service Desk Manager / Team Leader to lead a team of support engineers based both in the UK and China, whilst remaining actively involved in the technical delivery of services.

Salary: £60,000 - £65,000

Benefits: Excellent Benefits / Bonus

Location: Kings Langey (WD4) Hertfordshire

Leading a team of 5 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance.

Acting as the senior technical escalation point, you will provide guidance and support on complex issues whilst helping to drive continuous improvement across people, processes, and technology.

The Service Desk specialist will be responsible with the following:

* Lead, mentor and support the...