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Service Desk Manager

Appello Group
Location 📍 Norwich, United Kingdom
Posted 📅 May 31, 2026
Work Type ⏰ fully

Position Overview




💻SERVICE DESK MANAGER

Lead a high‑performing service desk, drive continual improvement and play a key role in delivering outstanding external IT support for Careline365 customers.

🕰️Hours: 37.5 hours per week
📅Shift pattern: Flexible hours between Mon-Sun 8am-8pm, depending on business needs. - Mostly will be Monday to Friday 8.30-17:00
💸Salary: depending on the candidate's experience
📍Location: Hybrid - Norwich
📆Start Date: June/July 2026 - Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.

🌍This role is a UK based role and any hybrid/...

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Job Details

Employment Type
fully
📊
Category
Operations Specialties Managers
🏠
Work Arrangement
On-site
📍
Location
Norwich, United Kingdom