Job Description
A client is seeking a Service Desk Manager in the Birmingham, AL area. You will be responsible for overseeing Service Desk support for our diverse customer base (primarily remote/by phone, with occasional on-site visits). Reporting to senior IT management, the role includes providing internal team support and mentorship, as well as hands-on support and relationship management for our customers.
To succeed in this role, you should have experience with:
• Maintaining large-scale computer systems
• Creating and maintaining servers (virtual and/or physical)
• Working with networking systems
• Troubleshooting complex technical issues
Responsibilities
• Work with senior management to adapt, create, and lead continuous improvement programs within the team
• Maintain ongoing customer relationships
• Manage and mentor a team of Service Desk Technicians & Systems Administrators
• Create, manage, and maintain reports (internal and customer requeste...