Job Description Role Title:
Service Desk Engineer Role location:
Singapore Based How will I help As the Service Desk Engineer, you will be responsible for acting as the first point of contact through handling of calls and emails to the Service Desk from customers in relation to Service Desk and IT related issues. You will also act as a backup support for all Financial Markets IT related issues. Ideally, you need to have experience working in a dynamic and fast paced dealing room environment sitting together with traders; strong technical skillsets across windows desktop environments, analytical and problem-solving skills to investigate root cause. You will also: Coordination of Technical Support Provide 1st level end user support for workspace technologies such as Desktop, Laptop, Email, Telephony and Mobile Provide 1st level support for inhouse and external applications, video conferencing Meet the call/email handling time to ensure call/email logging queues are kept to a minimu...