About the Client A Trusted, full-service IT consulting and managed services provider committed to empowering organizations with customized, high-performance technology solutions. Since its founding in 1999, the company has combined deep technical expertise with a white-glove, relationship-driven approach to deliver tailored digital transformation. Key Responsibilities Field support calls Deliver professional, friendly, and effective customer service via phone, chat, and email. Provide support for Windows, macOS, and mobile devices Identify and organize tickets according to priority Provide support in handling Incident Management calls Primarily remote technical support Hardware and software incident remediation Troubleshoot and resolve MS Azure incidents and requests Account provisioning and administration Hardware configuration and repair Actively manage assigned work in the ticketing system, including timely and meaningful updates Support network printing devices Troubleshoot and res...