About the Client

A Trusted, full-service IT consulting and managed services provider committed to empowering organizations with customized, high-performance technology solutions. Since its founding in 1999, the company has combined deep technical expertise with a white-glove, relationship-driven approach to deliver tailored digital transformation.

Key Responsibilities

• Field support calls
  
• Deliver professional, friendly, and effective customer service via phone, chat, and email.
  
• Provide support for Windows, macOS, and mobile devices
  
• Identify and organize tickets according to priority
  
• Provide support in handling Incident Management calls
  
• Primarily remote technical support
  
• Hardware and software incident remediati...