11629 AW-1
£30k – 35k per year

Level 1 Service Desk Engineer

Salary: £30,000 – £35,000
Home-based (UK) | Commutable to Godalming (GU7) & Heathrow
Office attendance: 1 week per month (Surrey)
Full-time | 37.5 hours per week | Rotating shifts (Mon–Fri)

About the Role

A growing IT managed services provider is seeking a Level 1 Service Desk Engineer to join its support team. This is a remote-first role working within a structured L0/L1/L2 support environment, acting as the first point of contact for end-user IT issues.

You’ll handle a wide range of technical queries, from everyday user support to more detailed troubleshooting, while gaining exposure to enterprise-level Microsoft technologies and cloud environments.

Key Responsibilities