Service Desk Coordinator – Bracknell Office Based

Role: The Service Desk Coordinator is responsible for coordinating service, maintenance, and support activities within an electronic security environment. This role ensures the efficient handling of reactive faults, planned maintenance, and service requests for systems such as CCTV, access control, intruder alarms, and related security technologies, while maintaining high levels of customer satisfaction and compliance with service level agreements (SLAs).

Closing Date: June 30, 2026

Responsibilities

Service Desk & Call Management

• Coordinate and prioritise service calls for CCTV, access control, intruder alarms, intercoms, and related systems.
• Log, categorise, update, and close tickets accurately within the service management system.
• Allocate work to field engineers and subcontractors based on skills, location, and urgency.
• Act as an escalation point for ...