Service Desk Consultant - 6/12 MonthContract -Potchefstroom

Grade 12 / Matric certificate.

A+ and/or N+ certification or equivalent IT support qualification.

Minimum 1- 3 years of experience in a Service Desk or IT Support environment.

Strong understanding of:

Windows Operating Systems

Microsoft 365

Basic networking

Preferred Qualifications

ITIL Foundation Certification

Experience with service management platforms such as:

ServiceNow

Freshservice

JIRA Service Management

Exposure to:

Active Directory

VPNs

Endpoint security tools

Key Responsibilities

Provide first-level technical support for hardware, software, networking, and business applications.

Accurately log all support calls and service requests in the service management system.

Triage and resolve incidents and service requests where possible,...