We are seeking a skilled Service Desk Consultant (Migration Specialist) with strong expertise in end-user support, secure file transfer technologies, and migration environments. The ideal candidate will have hands‑on experience in troubleshooting, networking fundamentals, security protocols, and application testing across multiple environments. A customer‑centric mindset and strong problem‑solving skills are essential for ensuring seamless IT support and secure system transitions.

• Provide Level 1 / Level 2 support for end-user queries and technical issues.
• Support and troubleshoot file transfer protocols including FTP, SFTP, and SSH .
• Manage and configure secure communication technologies such as SSL certificates and SSH keys (public/private) .
• Troubleshoot basic networking issues including TCP/IP, DNS, DHCP, IP addressing, subnetting, and gateway configur...