Position Overview
The role is well suited to someone who enjoys structured problem-solving, working with interconnected systems, and engaging confidently with both technical and non-technical stakeholders.
What you’ll be doing
Owning and managing incidents and service requests from start to finish, including high-priority customer casesTroubleshooting technical issues across platforms and workflows, including EDI and supply-chain-related document flowsCommunicating clearly and professionally with customers, suppliers, and internal teams, including participation in client callsContributing to service quality improvements by identifying recurring issues and preventative actions What we’re looking for
At least years of experience in a service desk or technical support role with end-to-end case responsibilityStrong troubleshooting and problem-solving skills across technical systemsConfident commu...