Overview

Service Desk Consultant - 6/12 Month Contract - Bethlehem

Grade 12 / Matric certificate.

A+ and/or N+ certification or equivalent IT support qualification.

Minimum 1-3 years of experience in a Service Desk or IT Support environment.

Strong understanding of:

• Windows Operating Systems
• Microsoft 365
• Basic networking

Preferred Qualifications

• ITIL Foundation Certification
• Experience with service management platforms such as ServiceNow, Freshservice, JIRA Service Management
• Exposure to Active Directory
• Exposure to VPNs
• Endpoint security tools

Key Responsibilities

• Provide first-level technical support for hardware, software, networking, and business applications.
• Accurately log all support calls and service requests in the service management system.
• Triage and resolve incidents and service requests where...