Position Overview
About the role
This role provides primary Service Desk support that includes:
Incident Management:
Incident detection and recordingClassification of all incidents and 1st / 2nd level support1st / 2nd level investigation and diagnosis1st / 2nd level Resolution and RecoveryIncident Management - ownership, monitoring, tracking and communication as per Fujitsus Incident Management ProcedureIncident closureThis role is based in Wellington and offers hybrid working.
Responsibilities and Accountabilities
Key responsibilities will include but not be limited to the following:
Provide End Users with a high level of Customer Service throughout all communications such as initial contactIncident/Service Request detection and recording via adherence to the Service Desk Script and Call Logging procedureProvide 1st / 2nd level support for the investiga...