⏰ Full-time

Service Desk Analysts

🏢

White Force

                    Location
                    📍 Bengaluru, India
                

                    Posted
                    📅 May 28, 2026
                

                    Work Type
                    ⏰ Full-time
                

Position Overview

 
  Job description 
  Job Overview: 
 We are looking for an enthusiastic  Service Desk Analyst  to provide remote and office-based support for our clients. This role involves troubleshooting first-line issues across a variety of products, including a Content Management System (CMS). You will be responsible for managing tickets, escalating issues, performing server maintenance, and updating the knowledgebase. Excellent communication with clients and internal engineers is essential to ensure efficient resolution of issues and delivery of top-tier support.
  Key Responsibilities: 
  Ticket Management: 
 Use a ticketing system to log, categorize, and prioritize support requests from clients.
 Troubleshoot and resolve first-line technical issues, with a focus on CMS-related problems.
 Escalate more complex issues to the appropriate internal teams, ensuring clear documentation and communica...
                

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Job Details

⏰

Employment Type

Full-time

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