Service Desk Analyst – Winnipeg, MB

The Service Desk Analyst will be responsible for providing front line support to internal clients by responding to all service requests (hardware and software) and incidents. They will also be accountable for troubleshooting and diagnosing client incidents.

Typical responsibilities

• Provide excellent support for incidents and requests from end users
• Prioritize, service, and complete incoming service tickets in a timely manner
• Document end user incident and request details in tracking software
• Provide applicable guidance to resolve end user incidents and requests within a standardized timeframe
• Respond to calls, tickets, chats and walk-up requests for technical support from internal business partners
• Escalate service tickets to impacted teams as required

Qualifications

• 1+ years of customer service experience in a high-volume environment