Job Description

Job Title: Service Desk Analyst
Location: Phoenix, AZ

Contract Duration: 05 Months (from projected start date)

Work mode: 100% onsite

Position Description:

We are seeking a Service Desk Analyst to join a Service Desk team responsible for providing day-to-day technical support to internal and external users. This role requires strong customer service skills, technical aptitude, and the ability to work in a fast-paced environment managed using ITIL methodology.

The Service Desk Analyst will serve as the first point of contact for incidents and service requests, ensuring timely, professional, and effective resolution.

Key Responsibilities: