Service Desk Analyst

📍 Hybrid – Leeds Head Office

Are you passionate about technology and delivering exceptional customer service? Looking to kick-start or grow your career in IT? Join our dynamic Technology team and become a key part of delivering outstanding support across the business.

We’re looking for a Service Desk Analyst who thrives in a fast-paced environment, enjoys solving problems, and takes pride in helping others.

What You’ll Be Doing

As a Service Desk Analyst, you’ll be the first point of contact for IT support, ensuring a smooth and professional experience for all users.

• Provide friendly, professional support for IT incidents and service requests
• Diagnose and resolve issues at first point of contact wherever possible
• Escalate more complex problems to specialist teams
• Take ownership of tickets through to reso...