Service Desk Analyst page is loaded## Service Desk Analystlocations: PHL-Taguig City-CitiPlazatime type: Full timeposted on: Posted Todayjob requisition id: R Handles customer inquiries via phone, email, and chat, providing efficient, courteous, and professional service.Role Responsibilities & Key Accountabilities:- Responds to customers inquiries via phone, email and chat. - Provides resolution to clients queries which may include but not limited to content explanation, product functionality how to, product feedback, password assistance, billing inquiry, etc. - Applies standard company policy and procedures to resolve routine customer issues and has no permission to digress from these procedures. - Logs and classifies all calls and requests for assistance in CRM (Salesforce). - Filters and escalates inquiries as appropriate. - Tracks inquiry resolution progress. Qualifications & Experience:- Bachelor's degree - Limited previous experience in customer support functions...