The service desk analyst provides a point of communication to the users and a point of coordination for several IT groups and processes. The objective of the service desk analyst is to restore “normal service” to the users as quickly as possible.

The successful candidate will be required to work in rotational shift pattern between 09:00 AM – 5:00am Monday – Friday. The successful candidate should also be ready to work 24*5.

Location –  Airoli

The successful candidate will be responsible for:

• To recognise the importance of good timekeeping, which ensures punctual login to the phone system and aids call management in line with service SLAs
• To manage the functional mailboxes and ensure timely logging of emails in the service management tool
• To be able to troubleshoot Microsoft Outlook, Teams and other Microsoft application like OneDrive, Forms etc.
• To accurately log all relevant incident/service request ...