Responsible for providing the first-line of post-sales telephone and various other media technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.
Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
Typically provides technical support for internal and external customers.
Escalates complex problems to higher level of expertise within organization.
Monitor installed systems, identify problems, and take corrective action.
Identify, manage, escalation, and resolve technical issues.
Install and configure software, print drivers, utilities, etc. to be uti...