The Role

Deliver exceptional IT support at a world-leading business school

London Business School are looking for a customer-focused Service Desk Analyst to join our Technology team and provide high-quality first-line support to our School community.

This is an exciting opportunity for someone who enjoys helping people, solving problems and working in a fast-paced service environment. 

You will provide support to the LBS community, including faculty, students, staff, visitors, executive participants and alumni. You will support incoming queries to the Service Desk via phone, email, ticket or walk-up, taking ownership of requests and incidents from first contact through to resolution or escalation where needed.

You will play a key role in delivering a welcoming, responsive and high-quality support experience, while helping to maintain service standards and accurate ticket management.

Main Responsibilities