Position Overview
Service Desk Analyst I
Division: Corporate
Work Status: Full-Time
Location: Toronto (Downtown)
About the Role:
Reporting to the Manager, Service Desk, you will be responsible for the following:
Responsibilities:
Provide first level support, initial triaging and analysis of incoming IT requests and issues submitted to the Service Desk Ensure all requests to the Service Desk are properly categorized and documented into the Service Desk ticketing system Work with Service Desk team and other technology groups to ensure requests are handled in a timely manner by assigning and escalating tickets to the appropriate service queues if a resolution cannot be reached at first level Assist with moves, desk side support or other technology related projects where required 24/7 work required (on-call rotation) About You
What We Need From You: